(5 min read)

Artificial Intelligence Brings Personalization and Customization to Security Awareness Training

Artificial intelligence (AI) is changing how people live and work. Thanks to intuitive machine learning systems, the ability to predict, personalize, and customize has reached new levels.

These capabilities of prediction, personalization, and customization make AI the perfect match for cyber security awareness training. Now you can give your employees security awareness training that adapts to what they know and how they learn, meshes perfectly with their roles and challenges, and makes training interactive and dynamic.

As you know, your employees are your first line of defense against cyber threats such as phishing, ransomware, and spear phishing. This means you need to give your employees security awareness training that is as smart, savvy, and engaging as the emails cybercriminals use to convince people to click and share confidential information or download attachments.

AI cyber security training lets you meet individual employee learning needs directly. Some employees may prefer long-form videos, others like gamified training with characters they can relate to, and others thrive on task-based learning and simulations. Also, not all employees have the same level of knowledge and appreciation of cyber security. However your employees prefer to learn, AI can make this happen.

AI lets you give employees the right type of training at the right time to address the latest cyber security threats and risks. This ultimately makes it possible for you to change human behavior and eliminate risk by focusing on the individual needs of each participant.

Security Awareness Training Personalization and Customization with AI

AI is taking e-learning to the next level – engaging employees with personalized and customized content and training approaches. AI cyber security training means that you no longer need to rely on cookie-cutter one size fits all training.

Now security awareness training adapts to individual employee knowledge levels, learning styles, and areas for improvement – creating an optimal learning experience.

AI cyber security awareness gives your employees the best learning experience possible with:

1. Smarter Learning Process

Personalized training means the training is more effective and employees are more engaged with the training materials. Additionally, machine learning powered training gives employees the training they need in the moment, ensuring immediate learning needs are met.

2. Retention Management

It can be very challenging to balance the amount of information delivered in training with employee attention spans and retention. AI cyber security training can strategically “drip” information to employees giving them only the most relevant, valuable, and memorable information in the moment.

3. Increased Engagement

Your employees are busy. Inboxes are overflowing and everyone has a long list of deliverables. This makes it difficult to get employees engaged and focussed on training. AI overcomes these challenges by adapting to individual employee learning curves and adjusting the content delivery based on how each employee is using the training. For employees with limited time available for training, the training can automatically switch to micro- and nano-learnings and use short email newsletters to reinforce key points, for example.

4. Improved Employee Experience

The right training at the right time in the right way means employees get an optimized learning experience. Coupled with an interactive and adaptable training experience, employees understand why they’re taking the training and how it applies to their day-to-day.


Ultimately, AI lets you give your employees the training they need when they need it. This deep level of personalization and customization improves employee satisfaction with the training materials and extends employee retention and knowledge levels.

Employees Need to Know These Key Benefits of AI Cyber Security Awareness Training

It’s important that in advance of launching your security awareness training program that you communicate with employees about what they will be learning and why. This helps get employees engaged before training starts and prepares them for their learning experience.

This is the ideal time to ask employees how they like to learn, what they do and do not know about cyber security, and what makes training appealing to them. During this pre-training phase it’s useful to give employees insight into the type of security awareness training they will receive and why.

Make sure your employees know these 6 benefits of AI cyber security awareness training:

  1. Individualized Learning: employees get training that is unique to their role and knowledge levels.
  2. Custom Training: people get to learn how they learn best. They decide how to learn – long-form videos, gamified training, micro- and nano-learnings, or even reading whitepapers and blog articles.
  3. Training That Fits: employees do not need to adapt to the training – the training adapts to them. What they know, what they need to learn, and how they learn.
  4. Relatable Content: using engaging characters and real-world scenarios, employees see themselves in the training.
  5. Focus On Immediate Needs: AI cyber security training ensures that employees learn about the latest cyber threats and attacks.
  6. Relevant Content: content is up-to-date and addresses the current cyber security threats, tactics, and approaches.

People want to learn. However not everyone learns the same way. Use AI-based cyber security training to determine how your employees learn best and provide a learning environment that is suitable.

The more engaged your employees are with their training from the outset, the higher the success rate.


Whitepaper – Gamification for Cyber Security Awareness Training Success

Another great way to engage users and make your training program fun is Gamification.  To learn more about how gamification in security awareness training elevates participation and learning, download the whitepaper.