Delivering Exceptional Service for Customer Success


Find out where you stand in terms of cyber maturity

The Support Team Will Ensure You Achieve Your Security Goals

One of our core values at Terranova is our commitment to customer excellence. Every part of your journey and interaction with us is driven by this attitude. Our support team works closely with you and goes above and beyond to help your organization succeed and meet your security awareness goals.


These are some of our customers' favorite support offerings

Personalized Training...

On the Phishing Test Platform and the Security Awareness Management Platform to ensure that you gain a solid command of the features and capabilities, and are able to self-manage your program.

  • Live Training for immediate knowledge transfer
  • Recorded version provided and can be shared with your team

Configuration Assistance...

With Single Sign On (SSO), to help your users with a seamless authentification experience when they navigate the platform and begin their training.

Platform Customization...

To boost user participation as they will be learning in an environment that reflects the corporate identity: logo, branding and colors.

Pre-launch Check...

To guarantee that your campaign launch or simulation is perfect the first time. We double and triple check email templates, user lists, content distribution, white-listing and catch any potential glitches.


In order to make sure that the email will reach your users, we have an IP address that you will need to whitelist within mail services.

Call us, we are happy to help!

Technical Support:

1-866-889-5806 (option 1)

Sales Support:

1-866-889-5806 (option 7)