SUPPORT EVERY STEP OF
THE WAY
Delivering Exceptional Service for Customer Success
GLOBAL PARTNER OF CHOICE IN SECURITY AWARENESS TRAINING
The Support Team Will Ensure You Achieve Your Security Goals
One of our core values at Fortra's Terranova Security is our commitment to customer excellence. Every part of your journey and interaction with us is driven by this attitude. Our support team works closely with you and goes above and beyond to help your organization succeed and meet your security awareness goals.
These are some of our customers' favorite support offerings
Personalized Training...
On the Phishing Test Platform and the Security Awareness Management Platform to ensure that you gain a solid command of the features and capabilities, and are able to self-manage your program.
- Live Training for immediate knowledge transfer
- Recorded version provided and can be shared with your team
Configuration Assistance...
With Single Sign On (SSO), to help your users with a seamless authentification experience when they navigate the platform and begin their training.
Platform Customization...
To boost user participation as they will be learning in an environment that reflects the corporate identity: logo, branding and colors.
Pre-launch Check...
To guarantee that your campaign launch or simulation is perfect the first time. We double and triple check email templates, user lists, content distribution, white-listing and catch any potential glitches.
FAQ
In order to make sure that the email will reach your users, we have an IP address that you will need to whitelist within mail services.
We have more then 85 phishing templates and are constantly adding new ones. You also have the option to create your own templates with feature that will make your simulation very difficult for your users to recognize (or not) depending on your needs.
We are using SCORM 1.2 or AICC depending on the situation.
Yes, depending on the LMS and the course. We will have to package it in AICC or in SCORM.
We do offer single sign on for our LMS platform. We do not offer this feature on our phishing platform because only very few administrator will have to login to the phishing platform.
Yes, you can combine SSO configuration for your internal employees and apply a login/password for your external partners or audience for example.
Yes, as long as the domain is parked under your name, we can add that domain to your current domain list.
To support all your employees, we offer phishing simulation and provide awareness courses in 40 languages.
We provide support to the platform administrators.
Yes, depending on your needs and your resources, our offering is flexible and can be offered as managed security services or we can provide guidance to help you manage your own program. One of sales associates will be happy to provide you with additional information to help you select the right option for your organization. Please feel free to contact us for more information.
Yes we do, we also provide our customers with training sessions, overview of new features and recordings of previous training sessions
Call us, we are happy to help!
Technical Support:
1-866-889-5806 (option 1)
Sales Support:
1-866-889-5806 (option 7)
