SUPPORT EVERY STEP OF
THE WAY

Delivering Exceptional Service for Customer Success

GLOBAL PARTNER OF CHOICE IN SECURITY AWARENESS TRAINING

The Support Team Will Ensure You Achieve Your Security Goals

One of our core values at Fortra's Terranova Security is our commitment to customer excellence. Every part of your journey and interaction with us is driven by this attitude. Our support team works closely with you to configure your security awareness platform and goes above and beyond to ensure you get the most efficient use of the Terranova Security solution.

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These are some of our customers' favorite support offerings

Configuration Assistance...

With Single Sign On (SSO), to help your users with a seamless authentication experience when they navigate the platform and begin their training.

With automated user provisioning through SCIM or AD sync, so you no longer have to manage your users through Excel files

FAQ

The Allowlisting and Configuration Tips to Maximize Delivery of Phishing Simulation - Technical Guide is available directly from the support page of the platform. It lists the dedicated IP address to allowlist, as well as other configurations that may be required depending on the various security tools available in your organization. Support is ready to troubleshoot in the case that any issues arise.

As of October 2023, there are currently over 300 standard templates available and more are added every quarter. You also have the option to create your own templates from scratch with some basic knowledge of HTML and CSS.

Our platform hosts SCORM 1.2 file formats.

Yes, depending on the LMS and the course. We can deliver SCORM files in SCORM 1.2 or SCORM 2004 formats.

We do offer single sign on for our platform. We also offer MFA for administrators, for an added layer of security if you do not plan to use SSO.

Yes, you can combine SSO configuration for your internal employees and apply a login/password for your external partners or audience, for example.

Yes, as long as the domain is a parked domain that is owned by your organization , the domain can be added to your current domain list for exclusive use by your organization through a specific DNS configuration.

To support all your employees, we offer phishing templates and awareness courses in 40 languages. No need to create numerous courses or phishing simulations, our tool will direct users to the right language based on their preferences.

We do not provide direct support to end users, but will provide support to the platform administrators to troubleshoot end-user issues.

Yes, depending on your needs and your resources, there are various service bundles available to choose from.. One of our sales associates will be happy to provide you with additional information to help you select the right option for your organization. Please feel free to contact us for more information.

Call us, we are happy to help!

Technical Support:

1-866-889-5806 (option 1)

Sales Support:

1-866-889-5806 (option 7)